Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.

Position Summary: Mechanically deals table games in a proficient manner. Rivers Casino & Resort Schenectady 3.9 Dealer Table Games. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances Rivers Casino & Resort is now hiring a Dealer.Close guest accounts at time of check out and ascertain satisfaction.Retrieve mail, small packages and facsimiles for customers as requested.Promptly answer the telephone using positive and clear communication.Post charges to guest rooms and house accounts using the computer.

Convert foreign currency at current posted rates.

Accept and record vouchers, travelers’ checks, and other forms of payment.

Handle cash, make change and balance an assigned house bank.

Verify and imprint credit cards for authorization using electronic acceptance methods.

Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.

Non-verbally confirm the room number and rate.

Make appropriate selection of rooms based on guest needs.

Promote the Landing Hotel and brand marketing programs.

Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.

Greet customers immediately with a friendly and sincere welcome.

Position Summary: Greet and register guests, provide prompt and courteous service, and close out guest accounts upon completion of stay to meet the Landing Hotel and brand high standards of quality.

Rivers casino jobs schenectady ny